Introduction
Current Process Overview
Waste Management’s acquisition of Stericycle expanded its footprint in medical waste disposal. However, the onboarding process for new healthcare clients, especially small clinics, dental offices, and outpatient centers, remains fragmented and slow due to:
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Manual intake of client data via email or phone
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Disjointed verification of regulatory compliance (e.g., HIPAA, OSHA, DOT)
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Delays in scheduling first pickups due to lack of integration between sales, compliance, and logistics teams
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Limited visibility for clients into their onboarding status
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This results in:
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Lost revenue from delayed service activation
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Compliance risks due to incomplete documentation
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Poor customer experience and churn
At LuMar Desings Inc., specializing in transforming healthcare client onboarding workflows, providing analytical insights and structured solutions for operational efficiency.
Entities in the Current Process Flow
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Sales Representative
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Client Intake Form
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Compliance Officer
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Regulatory Database (HIPAA/OSHA)
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Legal Review
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Scheduling Coordinator
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Route Planner
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CRM System
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Client Portal
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First Pickup Confirmation
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Feedback Survey
Shortcomings
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Manual bottlenecks in compliance verification
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No centralized dashboard for client status tracking
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Reactive scheduling instead of predictive logistics
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Limited automation in document validation and routing
Our Insights
LuMar Designs
Dedicated to providing a formal business analysis platform, focusing on improving healthcare client onboarding workflows through case studies, process flowcharts, and interactive visuals created with Power BI.
What Our Clients Say
Our solutions have significantly improved efficiency.